#pricing

Amy Egan First, I want to make sure you're getting the help you need. Do you have a support ticket yet? If not, you can open one at vercel.com/help Appreciate you sharing feedback about your experience. It sounds like there's still some room for improvement here, but I just want to clarify a couple of things to help it make more sense > These emails were receipts issued after the charges had already been incurred. They were not advance spending alerts that gave me an opportunity to prevent the charges. Receiving a partial invoice earlier than your normal billing cycle is actually part of the early warning system to help you avoid runaway usage. There's not really a way to predict the future and warn _before_ usage is incurred, so the next best thing is to let people know when a usage pattern has gotten unusual before a metric gets wildly high. The system recognizes the unusual usage pattern and sends a notification with an invoice for only the amount that's already been used. At that point, you can change build machine settings, manually pause projects, or do whatever is needed to keep usage in budget. > I did not receive an advance Spend, Usage, Budget, Threshold, or unusual-usage email alert before the charges accumulated. In particular, I did not receive an advance email warning between the first receipt and the additional USD 300.83 charge five days later. You should definitely have received an alert 50%, 75%, and 100% of your set budget ($200 by default) unless you've disabled notifications, so I'm going to flag this with the team to figure out what went wrong. A bug in the alert system would be a high priority issue. If you let me know your case number, I can make sure the engineering team knows about it.

airstairjp Hi Amy, Thanks for the quick and helpful reply. I've opened a support case: CSE_019cTeCgidqFnPaM I haven't knowingly turned off any notifications, so I'd really appreciate it if you could flag it to the engineering team to check why no budget alerts were sent. I also asked in the case for the refund request to go to a Billing specialist for manual review. Thanks again!

system Thank you for bringing this to our attention. To ensure this is investigated with the necessary priority and privacy, please report all security-related concerns, potential exploits, or abuse directly to the Vercel Security Team. Please submit your report here: vercel.com/abuse Reporting via this official channel is the fastest way to reach our security engineers and ensures that sensitive information is handled in a secure environment rather than a public forum.

Amy Egan Hey there. I know this post is pretty old, but wanted to share some info in case it helps (hopefully you've already solved it). 3 million in seconds definitely doesn't seem like normal usage so that could be a DDoS attack. Whenever you see something like that happening, you can enable Attack Mode. It will challenge all visitors with a verification screen while allowing legitimate users through. It's free and requests blocked by it don't count toward your usage. You can also investigate traffic in your dashboard to see what's hitting your site. Look for patterns in user agents, IP addresses, or specific routes being targeted. For protection going forward, you can set up with spend limits and consider adding custom firewall rules to block specific bad actors. For spikes in legitimate traffic, there's also a new Flat Rate CDN option that gives you a fixed monthly price. It covers traffic spikes for CDN Requests, Fast Data Transfer, Blob Data Transfer, and Observability events generated by CDN requests to prevent surprise bills. https://vercel.com/blog/introducing-flat-rate-cdn

Pheyda 2068 Is there a $20/month plan?

Jacob Paris Do you have a support case ID or somewhere I can find the previous confirmation from our team? I'm not seeing it attached to your current account

Henan7928 9601 @moderator Please help delete this post

Ryu Hi Victor, I understand the frustration. v0's docs say credits work like a prepaid balance: generations draw from your credit balance, and when credits are used up, generation pauses. The part that may explain the fast usage is that v0 pricing is token-based. The docs say token usage varies based on the length of your input and the size of the output, and that v0 can include relevant context such as chat history, source files, and Vercel-specific knowledge as input. So a session that looks like "basic prompting" can still become expensive if the chat/project context is large or the generated output is substantial. The best thing to check is the v0 Usage page, because the docs say it provides a detailed log of each event with the date, user, event type, model, and cost. That should show exactly where the $5 went and whether it was expected usage or something unusual. I do agree that clearer in-product cost visibility would help. Even if the billing is technically correct, it would be useful to see an estimated cost before generation or a clearer breakdown after each generation, especially for hobby users on the free credits. If you can share a screenshot of the Usage page with private details hidden, Vercel staff should be able to tell whether this was normal token usage, a specific model cost, or something abnormal.

Amy Egan I double checked with the team and they confirmed that the chat agent was right. The `contibutor` role lets you set access control at the project level. The `viewer` role gives read-only access across the whole team. I have a ticket open to track your suggestion as a potential future update. And for now, you can chat with the Vercel contact who helped you set up your Enterprise team to customize the plan so it fits your needs

Anshuman Bhardwaj Thanks @shige. I agree having sandbox in multiple regions will be so amazing! Passing on this feedback to our team.

Tadashi Shigeoka Thank you for the quick response, @anshumanb san! Looking forward to seeing multi-region support come to Vercel Sandbox.

Felix421 I would also like to second this request. I am with a cloud consulting firm in Germany and we would love to adopt vercel sandbox as our AI platform solution. We are as of now unfortunately unsure due to the lack of EU hosting. Do you already have distinct plans to expand sandboxes availability? Have a great day everyone! Best regards Felix

Amy Egan Thanks for your patience while we looked into this. https://community.vercel.com/t/v0-premium-subscription-not-activating-after-successful-payment/35615/22?u=amyegan

J Ronan Hi There, I'm also receiving the same error message when trying to complete a purchase (tried multiple different cards). Can you confirm the correct fix? Regards