Dear Vercel Support Team,
I am writing to kindly request your help with an issue regarding charges on my deleted Vercel account. My account tied to henan7928@gmail.com (previously under a Team Pro plan) was deleted, but my credit card continues to be charged automatically each month. Here are the details of the transactions:
- August 7, 2026: $145.24 AUD ($99 USD + GST)
- September 7, 2026: $145.24 AUD ($99 USD + GST)
- Original Account Email: henan7928@gmail.com I previously attempted to cancel the subscription and reached out to support in August, but because I moved overseas and later deleted the account, I no longer have access to the dashboard to stop the recurring charges. Additionally, previous partial refunds sometimes did not include the GST amount, resulting in small out-of-pocket losses. Could you please assist me with:
- Processing a full refund for both the August and September charges ($290.48 AUD total, including all applicable GST/taxes) back to my card ending in 8150.
- Fully cancelling and removing any active billing subscriptions linked to this card so no further charges occur next month. Thank you very much for your time, understanding, and assistance in resolving this matter. Best regards,