#billing

Amy Egan First, I want to make sure you're getting the help you need. Do you have a support ticket yet? If not, you can open one at vercel.com/help Appreciate you sharing feedback about your experience. It sounds like there's still some room for improvement here, but I just want to clarify a couple of things to help it make more sense > These emails were receipts issued after the charges had already been incurred. They were not advance spending alerts that gave me an opportunity to prevent the charges. Receiving a partial invoice earlier than your normal billing cycle is actually part of the early warning system to help you avoid runaway usage. There's not really a way to predict the future and warn _before_ usage is incurred, so the next best thing is to let people know when a usage pattern has gotten unusual before a metric gets wildly high. The system recognizes the unusual usage pattern and sends a notification with an invoice for only the amount that's already been used. At that point, you can change build machine settings, manually pause projects, or do whatever is needed to keep usage in budget. > I did not receive an advance Spend, Usage, Budget, Threshold, or unusual-usage email alert before the charges accumulated. In particular, I did not receive an advance email warning between the first receipt and the additional USD 300.83 charge five days later. You should definitely have received an alert 50%, 75%, and 100% of your set budget ($200 by default) unless you've disabled notifications, so I'm going to flag this with the team to figure out what went wrong. A bug in the alert system would be a high priority issue. If you let me know your case number, I can make sure the engineering team knows about it.

airstairjp Hi Amy, Thanks for the quick and helpful reply. I've opened a support case: CSE_019cTeCgidqFnPaM I haven't knowingly turned off any notifications, so I'd really appreciate it if you could flag it to the engineering team to check why no budget alerts were sent. I also asked in the case for the refund request to go to a Billing specialist for manual review. Thanks again!

system Thank you for bringing this to our attention. To ensure this is investigated with the necessary priority and privacy, please report all security-related concerns, potential exploits, or abuse directly to the Vercel Security Team. Please submit your report here: vercel.com/abuse Reporting via this official channel is the fastest way to reach our security engineers and ensures that sensitive information is handled in a secure environment rather than a public forum.

13361663234 After exchanging multiple messages with the AI ​​chatbot at https://vercel.com/help, I was advised to ask the community.

Amy Egan Hey @13361663234, are you still having this problem? What happens if you try from a different browser?

Mathieucrcs You're clearly not the only ones... https://community.vercel.com/t/unexpected-build-cpu-charges-without-advance-spending-alerts/50206#post_1

airstairjp I’m the author of the related post linked above. My Build CPU charges also spiked in September: USD 0.58 in May, USD 28.66 in June, USD 1.93 in July, USD 8.19 in August, and USD 402.18 in September (before credits). I haven’t established that unwanted branch builds caused my charges, but I also received no advance warning before they accumulated. I hope Vercel reviews the builds you tried to prevent and gives both cases a path to manual billing review.

Pixelfoundry yeah, we are using vercel since 2023.... once upon a time the story was different.... and we tried to disable the automatic builds, then it kicked back in again... this is very frustrating

8008makoto 9443 I am seeing the same error on my Ortus Lab Hobby team as of 4 October 2026. A single connection-only request to POST /v1/evaluate, using typesafe-ai/jev with providerOptions.gateway.only = ["typesafe-ai"], returned HTTP 403 / no_providers_available. No retries were made. Gateway generation: gen_01M42Z5VSGVE2NZHP2PFH7B9JS Request ID: kix1::cle1::xxhnt-1791101169365-b47ac4afa936 Timestamp: 2026-10-04 08:06:09.456 UTC The authenticated dashboard shows provider allowlist, model allowlist and ZDR disabled. The request log shows TypeSafe AI / Jev and no reported usage. Provider reachability and the root cause are still unknown. Could Vercel confirm whether this team is currently eligible to access Jev and identify why this generation had no available provider? No API keys or Authorization headers are included.

system While a member of our team prepares to jump in, you might find your answer even faster in our community resources. - Official Documentation: https://v0.app/docs - The v0 expert walkthrough: https://community.vercel.com/t/become-a-v0-expert/5981 - Watch v0 in Action: https://community.vercel.com/live#v0

Flowfeed Same issue here

Flowfeed For anyone else experiencing this issue: submit a support case. I submitted a support case, and the issue has been resolved. Below is the response from the Vercel support team: ``` We apologize for any inconvenience. Access to Claude Opus 5 and Claude Fable 5 may be temporarily limited for some accounts as part of safeguards that protect service reliability. When this happens, requests return a 429 response. Your account has been verified, and the rate limit should be lifted. Please try again and feel free to let us know if you have any questions! ```

Maciej Regula I find it completely unacceptable that a support ticket opened on September 11 has still not received any response. Nearly two weeks without even an acknowledgment is extremely disappointing.

Tw9jsn5hmc 5685 Any updates?

Amy Egan The team shipped an update yesterday so your dashboard now reflects each day's deployment storage amount more quickly. If you still need help with high storage use, please try the optimization steps linked below and let us know if you run into any issues https://vercel.com/docs/deployment-storage/optimize

Amy Egan I took a look in the logs and see some unusual things. Did you downgrade the same day you upgraded to Pro? In that case I believe the system would automatically issue a prorated refund. Asking the support team for help investigating this as I can't see the full details

Amy Egan The team let me know they corrected the issue with your team, but please let me know if you still have any trouble with it

Amy Egan Hey @hectorbernstorff. If you let me know the case number, I can look into it for you

Ronnie Sasmay a mi me pasa algo similar y aun no me respomden dice 3 semanas ya va casi un mes se cambia automaticamente a un modelo pro y sin consentimiento ni aviso sin darme cuanta ya he consumido todos los creditos, una estafa,m ellos dicen que funciona asi.

Hectorbernstorff Hi Amy — thank you, and sorry for the delay. The case numbers: - 01vtjq9Y6UhJT3V5 (invoices K1C0Q027-0018, -0019 and -0020 plus residual fees, $902.53): opened Sep 8, three follow-ups, still no human reply. - 01CIQPqjyMcK7UIq (August invoice K1C0Q027-0021, $387.01 asked): a $100 one-time goodwill was granted on Sep 28, and the case was auto-closed on Oct 1 before the second-level review I requested was answered. A look at either one — or a written no with the policy clause being applied — would let me close this cleanly. Team: hector-mercedes-projects. Thank you!

Amy Egan A second seat would only be charged if you invited another account to join your team. Including an other email address shouldn't cost anything if you add it in account settings - https://vercel.com/docs/accounts#adding-a-new-email-address Can you open a support case so the team can investigate what's gone wrong here? The support agent at vercel.com/help may even be able to get you a refund instantly.

Chintan Hi @williaamlow-beep Welcome to vercel community. Have you write query to Vercel billing team via "billing(at)vercel.com"

Amy Egan @williaamlow-beep just came across this post and wanted to make sure this is no longer a problem. Were you able to open a support case at vercel.com/help to get it solved?