Case auto-closed as "unverified email" — invoice missed by the Agent Credits bulk refund ($33.56) - Help

Hi folks,

I'm trying to resolve a small billing item and my support case was auto-closed before a human looked at it. Looking for advice on how to get it evaluated.

What the case is about: In June, Vercel ran a bulk refund related to Agent Credits. One invoice on my account — K1C0Q027-0016, $33.56 in processing fees — was not covered by that bulk refund. I opened a support case asking for it to be included.

Timeline:

Aug 24: Case closed automatically: "We are unable to process support cases from email addresses that are not associated with a verified Vercel account."
Aug 25: I verified my email on the account and resubmitted the case at 09:20 UTC.
Since then: no reply — 6 days and counting.

What I'm asking:

Can support pick the case back up and evaluate it on the merits? The amount is small, but it's an invoice the June bulk refund missed, not a new dispute.
If my resubmission path was still wrong, what's the correct way to reopen it so it doesn't auto-close again?

Team: "Hector Mercedes' projects". Happy to share case numbers via DM. Thanks!

Hey . If you let me know the case number, I can look into it for you

a mi me pasa algo similar y aun no me respomden dice 3 semanas ya va casi un mes se cambia automaticamente a un modelo pro y sin consentimiento ni aviso sin darme cuanta ya he consumido todos los creditos, una estafa,m ellos dicen que funciona asi.

Hi Amy — thank you, and sorry for the delay. The case numbers:

01vtjq9Y6UhJT3V5 (invoices K1C0Q027-0018, -0019 and -0020 plus residual fees, $902.53): opened Sep 8, three follow-ups, still no human reply.
01CIQPqjyMcK7UIq (August invoice K1C0Q027-0021, $387.01 asked): a $100 one-time goodwill was granted on Sep 28, and the case was auto-closed on Oct 1 before the second-level review I requested was answered.

A look at either one — or a written no with the policy clause being applied — would let me close this cleanly. Team: hector-mercedes-projects. Thank you!