Vercel domain nameservers stuck on registry defaults for novindigital.be

Problem

I purchased the domain novindigital.be through Vercel several weeks ago. The nameservers are still pointing to the registry default (nsset.be) instead of Vercel’s nameservers (ns1.vercel-dns.com / ns2.vercel-dns.com).

Current Behavior

The domain doesn’t resolve and cannot be used.
SSL certificates cannot be issued.
Nameserver assignment never completed after purchase.

This appears to be an issue on the registrar side where the nameserver assignment never completed after purchase. There’s nothing I can do from my dashboard to fix this — it requires someone at Vercel to push the nameserver update to the registrar.

Support Issue

When I tried to open a support case, I was told I need a paid account for “Domains → DNS Configuration” support. But this isn’t a DNS configuration question — I paid for a domain and the purchase didn’t complete properly. I shouldn’t need to upgrade my plan to get a fix for a product I already paid for.

Can someone from Vercel please look into this and update the nameservers for my domain?

Thanks.