Unable to access original Pro account after creating a second account

Hi everyone,

I’m hoping someone from the Vercel team can help me with an account recovery issue.

I’ve had my original Vercel account, stvee4637's projects, for several years. It’s a Pro account and has 30+ production projects and domains connected to it.

I originally created the Vercel account through GitHub using my GitHub account stvee4637, and I’ve always signed into Vercel using GitHub. My GitHub account itself was set up using my personal Gmail address.

More recently, I created a separate Vercel account for a personal project using Sign up with Google. I used that same personal Gmail address, which created the new free account stevenmetry-3494.

I didn’t think anything of this at the time, as the two Vercel accounts were created several years apart.

The issue is that when I now try to log into my original account using Continue with GitHub, with the same GitHub account I’ve always used, Vercel signs me into the newer stevenmetry-3494 free account instead.

Because the GitHub account and the Google sign-in both use the same personal email address, I’m wondering if the two logins have somehow become associated with the newer account.

Because of this, I currently have no way of accessing my original Pro account.

I’ve already submitted an account recovery request and have been waiting for a response. My case number is 01390996.

I’m mainly hoping someone from Vercel can check that my recovery request has reached the right team and advise me on what I should do next.

Thanks for your help.

Account connections are 1:1, so the GitHub login connection would have been removed from the old account if you added it to the new one. But you can still log in with email if you have access to the original email address (obfuscated version is f***y@s**f.com in case that helps you remember).

If you lost access to that email then the support team will need to do an ownership verification to help you regain access. You can open a request for that from the account recovery page.

Thanks for the update. I have lost access to that email and have submitted a new case request: 01483243

If there is anything else I can do, please let me know.

Hello, it's been a while, and I haven't heard back from the team. What can I do now? If you can please help me, that would be amazing.

Hi , I'm really sorry to chase this again. Case 01483243 still hasn't received a response, and I've now been without access to my Pro account since around June.

Could you check whether the case is assigned to the correct recovery team, as you were able to do for another account recovery case recently?

I can provide any ownership verification required immediately.

Thank you.

I'm so sorry to see you're still waiting. Checking with the support team now