You created a second Vercel account when you signed in to v0 with another email. You can still sign in to your old account using the "continue with email" option instead of signing in with your GitHub account

i no longer have access to the old email i used. is there a way to change the email? its because it was a university email

Welcome!

This issue is common when a GitHub account is accidentally linked to a new Vercel account. To resolve this and restore your old account, follow these steps:

Disconnect your GitHub account from the new account:

Log in to the new account you recently created.

Go to Account Settings, then Settings or Billing/Tokens (depending on the interface), and unlink or remove the currently linked GitHub account.

Log out of the new account completely.

Log in to your old account via GitHub:

On the Vercel login page, click the Continue with GitHub button.

Since your old account was linked to your original GitHub account, the system will recognize it immediately and restore you to your old account and previous projects, regardless of the old email address (as long as you are logged in with the same primary GitHub account you initially used to create the projects). Opening support tickets (if necessary):

If the problem persists, you can contact Vercel support by creating a new support ticket from your alternate account or by sending a message to the support team to update the email address for your old account after verifying your ownership of the GitHub repositories.

I hope you recover your account and projects soon!

it said this after i unlinked it and logged back in using github

Facing issue issue ... not getting any response from account recovery team

Please @Amy do something ....... it's urgent i'm not able to do any changes

i can provide my old email if it helps

@dirkbo41-9658 @shadabd2016-3277 If you unlinked a social account, you can still log in with email instead. Just use the primary email address from the old account. All of your projects will still exist on their original team.

If you don't have access to the old email, you need the support team to verify account ownership to help you regain access. If you have a case number, I would happy to check on it for you

@amyegan it's been almost 10 - 15 days and till now i have not received any response from the account recovery team ...

I was able to find your cases and confirm that they are assigned to the right team. Unfortunately, I’m not part of the support team and have limited access to the systems they use, so I can’t solve this myself. But I can flag it with for team.

Thats been almost 15 days and not able to make deployment and you know that its live project with over 60 k products

And its urgent

@shadabd2016-3277 It looks like your case was solved a few days ago. Please follow up with your case if you still have any trouble with it.

@dirkbo41-9658 are you still locked out?

Hopefully you're already back in your old account. But if not, please let me know the case number so I can make sure it gets solved for you ASAP

hello @amyegan sorry i took a break. im still locked out

@dirkbo41-9658 can you tell me the case number?

@amyegan hello amy i havent been able to create a case for this. i just submitted an account recovery request. please follow up thank you so much

Your account recovery request should have a case number (something like 01234567). I need the number to find your case

i just requested again, turns out i used the original email which i do not have access to for the request. anyway heres the case number: 01535667. thanks!

hello @amyegan i would like to get a follow up on this thanks

Using an inaccessible email explains why you weren't able to see updates from the team! I let the support team know that your new case is related to your old one. Its in the right queue to get help from the account recovery specialists. Thanks in advance for your patience while they complete the ownership verification process.

hey @amyegan i still havent received any updates regarding the case. follow up pls thanks!

@amyegan hey amy, may i ask for a follow up regarding my case? thank u

It looks like you've been talking with a support person on your case. Please continue to follow up there for the latest info

@amyegan vercel registration hasnt been responding to my emails and it has been 12 days

@amyegan @dirkbo41-9658 Same problem here. It’s been 8 days with no response from account recovery, and their automated email is unmonitored, so I can’t even follow up. I’m stuck trying to register with my other company email.

Do you have a case number I can check on?

@amyegan It’s been six days and I still haven’t heard anything back... case no 01593579

@amyegan If new user registrations are closed, please just let me know. I’d rather move on than keep waiting with no response from the team.

@amyegan 01535667 this is my case number