ello Vercel team,
I’m posting here because my Vercel AI Gateway access has been permanently suspended with a 403 Forbidden / access_denied response, and I would like to ask whether someone from the Vercel team can clarify the situation or review it.
Background
I was using my own Vercel API credential and configured it in my own API Gateway for internal integration.
I also configured a low-frequency health check, approximately once every five minutes, to verify that the service was available. These requests were only intended as availability checks and were not intended to perform inference-related abuse or any other activity outside normal usage.
There was no intention to:
scrape or harvest data; extract models; share, sell, or resell my Vercel credentials; provide Vercel access to third parties; circumvent rate limits or security controls; perform load testing; create multiple accounts to bypass restrictions. What happened
After this configuration, AI Gateway access was blocked and requests began returning 403 Forbidden / access_denied.
I contacted Vercel support and had a detailed discussion with the support agent.
Vercel support classified the situation as “suspected abuse” / a security enforcement, but could not identify a specific public policy provision that my activity was determined to have violated.
During the conversation, support also clarified that using a self-managed reverse proxy / API Gateway is not itself necessarily a prohibited architecture. However, periodic automated or empty health-check requests through an intermediary may be interpreted by security systems as anomalous automated traffic.
I understand that internal detection rules, security signals, logs, and other enforcement mechanisms cannot be disclosed, and I am not asking Vercel to disclose those details.
Remediation
I have already discontinued the periodic empty health-check behavior.
I also want to make clear that I will not attempt to bypass the current restriction by creating another account, changing credentials, changing Teams, or using another mechanism to circumvent the enforcement.
My intended future usage is ordinary first-party use with my own credentials and without credential sharing, resale, scraping, model extraction, or security/rate-limit circumvention.
The issue I would like clarification on
According to the support conversation, the current AI Gateway suspension is considered final. I was also told that there is no appeal, discretionary review, exception process, or separate support case available for this type of enforcement.
My concern is that a low-frequency health-check behavior has resulted in a permanent suspension of the entire AI Gateway entitlement, even though the behavior has already been discontinued.
I am not asking Vercel to weaken its security controls or disclose confidential detection mechanisms.
I am simply asking whether a Vercel team member can review the situation and clarify whether there is any legitimate path to reconsider the permanent AI Gateway restriction after the underlying behavior has been remediated.
If the restriction is genuinely final with no possibility of reconsideration, I would also appreciate confirmation from a Vercel team member so that I can understand the status of my account correctly.
Thank you for taking the time to read this.