2FA recovery submitted but no case number or confirmation received

Admin 96568749 · 2026-10-05 23:49:53.721

Hello Vercel team, I lost access to the authenticator for my main Vercel Pro account and I am currently locked out by 2FA. I already submitted the official “Start 2FA recovery” form. However, I have not received a confirmation email, case number, or recovery thread ID. I still have full access to the GitHub account that was previously linked to the affected Vercel account. GitHub authentication succeeds, but Vercel then stops me at the unavailable 2FA code. I also tried signing in to Vercel Community using the affected account, but the OIDC authorization failed. I therefore created this secondary Vercel account solely to contact the Community. I do not want to submit the recovery form again because I want to avoid creating a duplicate recovery request. Could a Vercel team member please help locate and escalate my existing 2FA recovery request to the appropriate account recovery team? I can provide the affected account email, GitHub username, project/domain information, billing details, and any other ownership verification privately. Thank you.

Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

Go to vercel.com/login
Choose to sign in using the email + one-time password (OTP) option.
Select Use another sign-in method
Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
Follow the remaining prompts to complete the recovery process

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There's no need to open an additional case if you already have one open.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.